BOOKING POLICY

By booking any of our services, you agree to the policies below.

To secure your booking, we require a debit or credit card to be held on file. If you cancel, reschedule, or no-show, we will charge 50% of your booked service in line with the policies below.

CANCELLATIONS

We have a 7-day cancellation policy.

If you cancel with at least 7 full days' notice before your appointment, no fee will be charged.

If you cancel with less than 7 full days' notice, a cancellation fee of 50% of your booked service will apply.

We reserve the right, at our sole discretion, to waive this fee in extenuating circumstances.

RESCHEDULING

We understand that life happens and you may need to reschedule.

We have a 24-hour rescheduling policy. If you contact us at least 24 hours before your appointment and we're able to fill the vacated time, we'll happily reschedule at no cost.

If you contact us with less than 24 hours' notice, a new appointment will need to be booked and a rescheduling fee of 50% will apply.

We reserve the right, at our sole discretion, to waive this fee in extenuating circumstances.

NO SHOWS

If you do not attend your appointment without notice, a no-show fee of 50% will apply.

QUESTIONS

We've tried to keep these policies simple and fair, but if you have any questions or need assistance, we'd love to help.

Email us at sunshinecoast@hellobaby3d.com.au or call (07) 5444 5333.